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Wednesday, July 19, 2006

The Benefits of Failing

Achievement Update
From the Notebook Computer of Terry Brock
Wednesday, July 19, 2006

Have you ever had some setbacks and feel like you can't go forward? Ever get hit with challenges and obstacles that seem like you can't overcome them? If so, this video and article are for you.

Here are some very effective ideas to overcoming challenges that come your way. It is more than just a bunch of hot air and "determination." Watch the video (1:44 in length) and read the article for some quick help in your busy schedule.

Here's the link you'll need to watch the video and read the article:

http://tinyurl.com/o8loo

Remember, it requires more than just determination. You have to have what I call "Smart Persistence" to make it through the challenges and obstacles.

Don't forget that link you want for the video is:

http://tinyurl.com/o8loo

Enjoy!

Terry

Terry Brock, President and CEO
Acheivement Systems, Inc.
www.terrybrock.com, terry@terrybrock.com
Skype Address: MarketerTerryB

Friday, July 14, 2006

5 Simple Marketing Steps To Build Your Business

From the Notebook Computer of Terry Brock
Friday, July 14, 2006

Here are 5 Simple Marketing Tips that can help you build your business. This article is mercifully short and the video is only 1:05 in length so you can catch it real fast, even on a busy day!

The good news for you is that these steps work. They can help you build your business in a solid way. Not "get rich quick" schemes but these tips help you grow and build relationships over time.

Here's the link you'll need to watch the video and read the article:

http://tinyurl.com/fztwr

You're bound to gain from this even if you have a successful business going strong. Check out the link for a video and article created just for you today.

Don't forget that link you want for the video is:

http://tinyurl.com/fztwr


Enjoy!

Terry

Terry Brock, President and CEO
Acheivement Systems, Inc.
www.terrybrock.com, terry@terrybrock.com
Skype Address: MarketerTerryB

Thursday, July 06, 2006

Connecting Where It Matters

Focusing on What's Important with Those That Are Important

By Terry L. Brock

Are you connecting with customers in areas that matter to them?

The story is told of Andrew Carnegie’s mother when she went into furniture store to buy a stove. The young salesperson talked about all the features, the gizmos and gadgets of that stove and what it did. He talked about features, features, features. Then Andrew Carnegie’s mother looked at him and quietly asked, “But, will it keep an old woman warm?”

That salesman didn’t connect with Mrs. Carnegie. He didn’t see it from her point of view. He lost.

I can see it now…. Come with me back in time to the 1800’s when this occurred. This young man wanted to do well and probably was hard-working and ambitious (2 very good traits). However, he neglected to understand that customers want to know more about their own needs, not about the features. You have to connect with them emotionally. They have to like you first before they’ll listen to anything you have to say.

That is true today more than ever. With all the technology we have to keep the customers’ interests in mind first and foremost.

Even more than features and benefits we have to stress the experience that our customer will enjoy when they become involved with our products and services. Bernd Schmitt in his work, The Experience Economy, discusses the importance of creating wonderful experiences---even beyond benefits.

That doesn’t mean that we neglect the technical features completely. It means locking into the aspects that are important to that customer.

And old saying in sales goes “What’s important is what important people think is important.” How true! If the customer really does want to know about the technical features you’d be wrong to just talk about “how the stove will keep you warm.” You’ve got to find out what is important to that customer.

Lock into your customer’s needs today. Find out what they want to know and provide it for them. How do you do this? First, be inquisitive. Find out what they are looking for. Listen to them. Ask questions and then listen intensely. Your paycheck depends on it!

Sure, this is obvious and easy but how many times do you hear people really follow-up with questions about what someone else is thinking and doing?

Then find examples that relate to them, where they are, where they have pain. My friend, Michael LeBeouf, author of The Greatest Management Principle and many other outstanding books admonishes us to “Follow the Pain.” This will assume you of a good income always.

One of the blessings of the Free Enterprise System is that you can achieve the goals you want and achieve what you want but only to the extent that you help other people achieve what they want. Zig Ziglar said it well when he told us, “You can get anything you want, if you help enough other people get what they want.”

To conclude, I’m reminded of yet another story of Andrew Carnegie’s mother when she was shopping for some furniture.

She went into the furniture store and asked about some specific items. The salesman (yes, it was a man back then) listened to her needs, not knowing who she was, the mother of the richest man in the world. He helped her to meet her needs on one small item. He went over and above the call of duty all the time not knowing who this charming older woman was.

Well, when Mr. Carnegie heard how pleased his mother was with the purchase and how the young man had helped her so much, he immediately set out to hire the man. He more than doubled his current salary and gave him a prominent position in one of his plants.

You never know who you’re going to be working with when you interact with people. Even if you are working with someone who isn’t as kind as they could be, that is still good practice and training on being nice and attentive. Always be your best and meet their needs. Find out the need so of the buyer and devote yourself to that person.

It has been said many times in sales that we have two ears and one mouth. That is the proportion we should use them.

Good words of advise.


________________________________________

Terry Brock is a marketing coach who helps business owners market more effectively leveraging technology. He shows busy professionals how to squeeze more out of their busy days using the right rules and tools. He can be reached at 407-363-0505, by e-mail at terry@terrybrock.com or through his website at www.terrybrock.com.

Copyright © 2006, Terry Brock, All Rights Reserved Internationally. No portion may be reprinted or used in any way without prior written permission.

Tuesday, July 04, 2006

Video of Space Shuttle Discovery Lift-Off - July 4 2006

From the Notebook Computer of Terry Brock

Happy 4th of July, 2006

Special Video of Space Shuttle Discovery Lift-off

It is Independence Day here in the United States. Happy 4th! To celebrate Big Time (!) this year we launched the Space Shuttle Discovery.

I had a beautiful view of it from my balcony here in Orlando, Florida and wanted to share that with you.

So, sit back, relax and enjoy this non-commercial, just have-a-good-time video and see what it looks like in the real world to watch the launch of the Space
Shuttle from here in Orlando---well, at least from my balcony.

The link you want is

http://tinyurl.com/rca3l


Drop me an e-mail if you'd like to comment but I hope you have a fabulous 4th---wherever you are!

Remember that link you want is

http://tinyurl.com/rca3l

Enjoy!

Terry


Terry Brock, CEO and President
Achievement Systems, Inc.
www.terrybrock.com, terry@terrybrock.com

Sunday, July 02, 2006

Creative Destruction and You

Thinking About What You Have To Do

By Terry L. Brock

Ouch! Change is rippling across our world and it shows no signs of stopping. This constant change causes problems but it also creates enormous opportunities. I wish I would have come up with the concept of “creative destruction” but a great economist named Joseph Schumpeter beat me to it.

Schumpeter talked a lot about the concept in capitalism where we create new ideas and these destroy what was in place before. It is a never-ending process of destroying what existed and replacing it with the new order.

Each time in history that such a change occurs, there are the cries of “I’ve never seen it this bad” from those most directly affected. And yes, they are right but it is not unusual.

The situation is such that an existing force has ruled for a period of time. Then along comes this new upstart that nips at the heels of the established power and eventually eats into its dominance.

Think of what happened with the railroads in the early 1900’s. They had been the dominant force for decades. However, this new upstart called the horseless carriage eventually displaced it.

We saw another earthquake of change back around WWII. Philco Radio was going to always be in place as the dominant provider of audio communication (or so some thought). Well, this new upstart from just-beaten Japan came into existence and Sony became a name that stands for quality not only in audio but many other areas. Even today, CDs are being displaced by Apple’s iPod and other portable MP3 players.

Then there was IBM who was the dominant voice in computers and technology. Along came a bunch of scrappy kids from the Pacific Northwest in a little outfit called Microsoft that eventually displaced Big Blue as the dominant force.

One of the major earthquakes of change occurring today is in broadcast television and radio. In the past the local network TV station had a monopoly on programs. If you owned the CBS affiliate when “All in the Family” aired and was number 1 in the market, you could charge whatever the market would bear. If you had exclusive rights to “Bonanza” or “Gunsmoke” you could call your own shots.

Today all that is changing because of video on the Internet and the penetration it is making. Checkout You Tube (http://youtube.com/) to see what is being done with video. Millions are now appearing on the Net with their own video. Sure, a lot of it is not professional and often boring. However, isn’t a lot of regular television like that anyway???

Video blogging, or vlogging, is sweeping the political landscape. Senators and Members of Congress are using video blogs to communicate their messages more effectively. They can go around the quick sound bites allowed on traditional network television and send their entire, unedited message to the faithful as well as the curious. This is going to be the hot medium for the 2008 Election.

Those that can master change and adapt best to it will succeed. This is the way it has been throughout history. But the challenge is that it goes against our very nature as human beings. We want to sit back and relax. We want to “enjoy the fruits of our labors.”

One thing I’ve found in my business is that the moment I sit back, lace my fingers behind my head, prop my feet up on the desk and think that I’m all set with nothing more to do---that is the first sign of a downfall. Life and business are such that we grow and do best when we’re stretching, grasping and clawing to improve ourselves and our products. When we sit back and relax, we open the door for the competition to come around with something new and creative.

Ethanol is being touted as a possible replacement for fossil fuels. If you are in the oil industry, you are acutely aware of this threat as well as others. That’s why so many good energy companies see themselves as not in the oil business but in the energy business. They have to explore all sorts of new options. Since Brazil is a country that is importing no foreign oil and fueling their industry through ethanol, it is highly worth our investigation.

So, how does this relate to you in your business? There is good news and bad news. First, the bad news: Whatever you’re doing now can be done probably cheaper by someone else and probably with a great deal of quality and value---in time. If you sit back and don’t continue to revise, improve and get better, you will fall behind and eventually be overtaken by either an existing competitor or some unknown upstart. Remember, IBM had no idea what Microsoft was up to or that it would be as big as it has become.

Constantly renew and improve. Always make yourself better by reading, listen to quality educational audio, attending seminars regularly and making yourself and your products better. If you’re too busy to sharpen the axe, you won’t be able to cut down as many trees. Besides, they have some new technology that uses this device called a chain saw that isn’t smashed against a tree, like the axe, but cuts faster and easier. Education matters!

The good news is that within the creative destruction lie enormous opportunities. You might step slightly aside and do something else. You might offer enhanced services or products based on new rules and new tools that exist.

Either way, a world of opportunities exist for you as you embrace the (sometimes painful) change and allow creative destruction to be the kick in the pants that you need to reposition, redevelop and re-energize yourself and your business.

________________________________________

Terry Brock is a marketing coach who helps business owners market more effectively leveraging technology. He shows busy professionals how to squeeze more out of their busy days using the right rules and tools. He can be reached at 407-363-0505, by e-mail at terry@terrybrock.com or through his website at www.terrybrock.com.

Copyright © 2006, Terry Brock, All Rights Reserved Internationally. No portion may be reprinted or used in any way without prior written permission.